æŠç¥èšç»ã§ãªããã®ãç¥ã
æªæ¥ã¯æãã ãã§ã¯èµ·ãããªãã
ä»ãææ決å®ããªããã°ãããªãã
ä»ãè¡åãããªã¹ã¯ãåããªããã°ãªããªãã
å¿ èŠãªã®ã¯ãé·æèšç»ã§ã¯ãªãæŠç¥èšç»ã§ããã
æŠç¥èšç»ãšéããã®ãç¥ãããšã倧åã§ããã
â æŠç¥èšç»ã¯éæ³ã®ç®±ãææ³ã®æã§ã¯ãªããæèã§ãããè³æºãè¡åã«çµã³ã€ãããã®ã§ããã
æŠç¥èšç»çå®æã«ãæ§ã ãªææ³ã䜿ããããããææ³ã¯ããããããã®äºæ¥ã¯ãäœãããäœã§ããã¹ãããã®çããå°ãåºãããã®éå ·ã«éããªããæŠç¥èšç»ã¯ãæèãåæãæ³åãå€æãé©çšããããšã§ããã責任ã§ããã
â¡æŠç¥èšç»ã¯äºæž¬ã§ã¯ãªãã
æªæ¥ã¯äºèŠã§ããªããæŠç¥èšç»ãå¿ èŠãšãããã®ã¯ããŸãã«ãæªæ¥ãäºæž¬ã§ããªããã®ã§ããããã§ããã
äºæž¬ãšã¯ãå¯èœæ§ã®ç¯å²ãèŠã€ããããšããããšã§ãããããããèµ·æ¥å®¶ã¯ããã®å¯èœæ§ãã®ãã®ãå€ããäºãç®æãååšã§ããã
äŒæ¥ãå©çã«ãã£ãŠå ±ãããå¯äžã®è²¢ç®ãããªãã¡èµ·æ¥å®¶çãªè²¢ç®ãšã¯ãçµæžã瀟äŒãæ¿æ²»ã®ç¶æ³ãå€ããã€ãããŒã·ã§ã³ãçã«ãŠããŒã¯ãªåºæ¥äºãèµ·ããããšã§ããã
ã€ãŸããäºæž¬ã¯ãäŒæ¥ã«æªæ¥ãå¿åãããããã§åœ¹ã«ç«ããªãã
â¢æŠç¥èšç»ã¯ãæªæ¥ã®ææ決å®ã«é¢ãããã®ã§ã¯ãªãã
æŠç¥èšç»ã¯ãçŸåšã®ææ決å®ãæªæ¥ã«ãããŠæã€æå³ã«é¢ããããšã§ããã
ææ決å®ãååšãããã®ã¯ãçŸåšã ãã§ããã
æ倧ã®èª²é¡ã¯ããææ¥äœãæãã¹ãããã§ã¯ãªããäžç¢ºå®ãªææ¥ã®çºã«ãä»äœããã¹ãããã§ããããçŸåšã®èãæ¹ãè¡åã«ãããªãçš®é¡ã®æªæ¥ãæã蟌ããããã©ã®çšåºŠå ãèãããããããŠãããã«ããŠãä»ãåççãªææ決å®ãè¡ããããéèŠã§ããã
ããããã¯ãææ¥è¡ãææ決å®ã«ã€ããŠèšç»ãçå®ããã¡ã§ãããããã®è¡çºã¯æ¥œãããããããªãããç¡çã§ãããææ決å®ã¯çŸåšã«ãããŠã®ã¿è¡ããã®ã ããã
â£æŠç¥èšç»ã¯ããªã¹ã¯ããªããããã®ãã®ã§ã¯ãªãã
ãªã¹ã¯ããªããè©Šã¿ã¯ãæçµçã«ã¯ãäžåçããã€ãééã®ãªããªã¹ã¯ãšç¢ºå®ãªç Žæ» ãæãã ãã§ããã
çµæžæŽ»åã®æ¬è³ªã¯ããªã¹ã¯ãåãããšã§ãããããã«ããªã¹ã¯ãçç¡ã«ããè©Šã¿ã¯äžæ¯ã§ããã
æŠç¥èšç»ã«æåãããšããäºã¯ããã倧ããªãªã¹ã¯ãè² æ ã§ããããã«ããããšã§ããããã倧ããªãªã¹ã¯ãè² æ ã§ããããã«ããããšãããèµ·æ¥å®¶ãšããŠã®ææãåäžãããå¯äžã®æ¹æ³ã§ããã
ãã®ææžã¯ãæ¹ããŠããã©ãã«ãŒã®æŽå¯åãšåŸ¹åºãããªã¢ãªã¹ãã§ããäºã®åããæããããŠãããã
æŠç¥èšç»ã¯ããªã¹ã¯ãç¡ããçºã®æèã§ã¯ãªãããªã¹ã¯èæ§ã匷åããäºã§ãããšèª¬ããŠããããããŠããªã¹ã¯èæ§åäžãããäŒæ¥ãšããŠã®ææãåäžãããå¯äžã®æ¹æ³ã§ãããšèªã£ãŠããã
æŠç¥èšç»ãšã¯äœã
æŠç¥èšç»ãšã¯
â ãªã¹ã¯ã䌎ãèµ·æ¥å®¶çãªææ決å®ãè¡ãã
â¡ãã®å®è¡ã«å¿ èŠãªæŽ»åãå®åçã«çµç¹ãã
â¢ãããã®æŽ»åã®ææãæåŸ ãããã®ãšæ¯èŒæž¬å®ãã
ã®é£ç¶ããããã»ã¹ãèšãã
ããããçš®é¡ã®æŽ»åã補åãå·¥çšãåžå Žã«ãããŠããããä»æ¥ããããè¡ã£ãŠããªãã£ããšããŠãæ¹ããŠè¡ãããšãããïŒããšåžžã«åããªããŠã¯ãªããªããããããè¡ããªããŠãè¯ãããšå€æããå Žåã¯ããããã«ããŠæ©ãããããããåããã°ãªããªããããã«ãäœãããã€è¡ããããåããã°ãªããªãã
ãªã¹ã¯èæ§ãé«ãããšããäºã¯ãçµå¶è³æºãããã«æå¹ã«æŽ»çšãããã§æ±ºãŸããç¡é§ãªäºã¯å³åº§ã«ãããªããã°ã倧åãªçµå¶è³æºãç¡é§ã«ããããããŠãæ°ã¥ããããå³ãå®è¡ããªããã°ãªããªãã
æåã®æŠç¥èšç»ã§ãããä»äºãšããŠå ·äœåããªããã°ãè¯ãæå³ã«éããªããææã¯çµç¹ã®äžã®äž»ãªäººæãå²ãåœãŠãããšã«ããçãŸããã
æŠç¥èšç»ã¯ãå°æ¥ã«ãããŠææãçãã¹ã掻åã«è³æºãå²ãåœãŠãŠåããŠæå³ãæã€ã
ãªã¹ã¯ã䌎ãææ決å®ãè¡ãããããè¡ããããªããã®åé¡ã§ã¯ãªãããããžã¡ã³ãã¯ããã®è²¬åããããŠããå¿ ãææ決å®ãè¡ããéãã¯è²¬ä»»ãæã£ãŠè¡ãããç¡è²¬ä»»ã«è¡ããã ãã®éããããªãã
ãããžã¡ã³ãã®å€æåãæå°åãããžã§ã³ã¯ãæŠç¥èšç»ãšããä»äºãäœç³»çã«çµç¹åããããã«ç¥èãé©çšããäºã«ãã£ãŠåŒ·åãããã
æŠç¥èšç»ãšã¯ãèšãæãããšãäŒæ¥ã®ææãçãããã«å¿ èŠãªçµç¹ãäœãã人æãæå ¥ãã人ãè²ãŠãããšã§ãããšèšã£ãŠãããšæããŸãã
ã€ãŸããçµç¹ã¯äººæã§ããããã®äººè²¡ã掻ããããã«çµç¹ããããçµç¹ã掻æ§åãã人æãè²ã¡ãå€æåãæå°åã匷åãããå ±éã®ããžã§ã³ã«åãã£ãŠçªãé²ãããã®èšç»ãæŠç¥èšç»ã§ãããšæããŸããã
ããã§ç¬¬äžç« ãçµãããŸããã
äŒæ¥ãæé·ããã«ã¯ãã顧客ã®åµé ããå¿ é ã®æ¡ä»¶ã§ããããã®åææ¡ä»¶ãšããŠãããŒã±ãã£ã³ã°ãšã€ãããŒã·ã§ã³ãããã
ãããŠãããããå®çŸããããã«ã¯ãçµç¹ãšäººæãå¿ èŠã§ãããããããäžæã«ã³ã³ãããŒã«ããããã«ãããžã¡ã³ããããã
ãããžã¡ã³ãã¯ã責任ã§ãããæ©èœãªã®ã§ãã©ããªçµç¹ã«ãé©çšã§ããã
ãšããããšã§ã第äºç« ã¯ãå ¬çæ©é¢ã®ææããžãšé²ã¿ãŸãã
å€ãã®æžç±ã§ããå ¬çãªæ©é¢ã®çç£æ§ã®äœããããµãŒãã¹ã¬ãã«ã®äœããã¢ãããŒã·ã§ã³ç¶æã®é£ãããªã©ã«ã€ããŠæžãããŠããŸããããã©ãã«ãŒã¯ã©ã®ãããªåŠæ¹ç®ã瀺ããŠããããããšãŠã楜ãã¿ã§ãã
次åãã楜ãã¿ã«ïŒ